ChesterBoat Update 25/03/20
Following the government’s latest advice to stay at home except for essential work, the ChesterBoat Sales Office is now closed until further notice and we are not operating any cruises right now.
The best way to reach us is to send an email to email@example.com. Please be aware it may take a little longer than normal to get back to you.
What happens if my booking is cancelled during the shutdown?
We have contacted everyone with bookings for evening cruises up to 30th April to let you know that we won’t be sailing. As it’s unclear how long we will need to close for, we will keep an eye on the latest advice and regulations and keep you updated.
If you have a booking with us that may be affected, we are more than happy to re-book you for a later sailing – some parties are choosing to re-book for later this year or even for 2021. Or we can return your tickets to you as a voucher, so you can re-book with us at a later date.
As the Sales Office is now closed we can’t process requests for refunds right now. If this is necessary, we will be in touch when we re-open.
We appreciate your support by choosing to postpone rather than cancel your bookings, and look forward to welcoming you aboard when things are back to normal.
Thanks for your patience during this very challenging time for everyone.
What happens if I have a gift voucher which expires soon?
If you have a ChesterBoat gift voucher purchased from our website, we’re happy to accept it later even if it’s past its expiry date. You can still purchase gift vouchers on our website, which can be emailed directly to the recipient. They make a great gift at a time when we all need things to look forward to!
If you have a voucher from Virgin Experience Days which expires soon, you can extend its validity online here so you can sail with us later.